I was delayed on Monday feb 15th two times in advance of staying cancelled and bumped to Tuesday. While I was annoyed I understood. Then at ten:30pm I have a textual content declaring my Tuesday flight was cancelled until finally Wednesday.
I used to be scheduled for any flight leaving Ronald Reagan Airport to Columbus Worldwide Airport right now, boarding at two:42 departing at three:50. Me and a few Other individuals , sitting down from the assigned gate, by no means read the boarding announcement. When we realized men and women have been boarding went to the gate and ended up turned away. It was three:04 PM after we have been advised this. Mind you the gate just shut two minutes prior and we sat and viewed the airplane front of us for one more twenty minutes. Individuals were even now dropping off baggage and boarding the airplane . When questioned why we could’t board the airplane, we were being chastised from the personnel for not listening. The gate was crowded, and noisy. I'm able to let you know we could not listen to your personnel.
never ever at any time obtained these very poor service and an organization that just doesn’t care about there spending customers
My husband And that i ended up booked for honeymoon to NYC on Nov nine, 2015. History locator: VDEURG. Over the day we had been to leave, Our flight #4378 was cancelled as a consequence of no crew. We were booked for later flight #5738, costing us a fifty percent working day of family vacation. The next flight was then cancelled because of servicing challenge. Quite a few solutions were supplied but very little that may get us to NYC n the ninth. We had garanteed reservations at Hampton Inn, Moments Square at $317 a night that were non-refundable as it absolutely was fewer than 24 hrs. We ere available a flight to Dallas that would get us away from Pensacola late but only if we drove an hour away to Fort Walton Beach front airport. We took it, obtained in late and still left immediately after four several hours slumber the next day. That cost us yet another $177.00 in lodge charges. My spouse’s luggage in no way arrived in Dallas as we were being promised it might- mine took more than an hour or so to discover since it wasn't around the carousel with the rest of the flights luggage, We received into NYC each day just after our honeymoon was to begin, with a great deal of stress and value.
I am emailing this remark to you to ensure AA may far better be capable of motivate team to be much more courteous when factors go wrong.Shopper service might make this kind of distinction for people using your service.
Or perhaps a spot to keep. 7 cellular phone calls afterwards and visits that has a rep from AA we lastly get a mention of we could get you to the flight for the subsequent day. BUT now in which are we likely to remain or reservation is up and also have previously spent our holiday revenue.
Obtain your CEO’s to read about repeat company after which they are going to understand why They can be continuously not producing the bottom line. I am able to Truthfully express that I’m never reserving with your airline once again. thanks, Sincerely
My challenge was a bag which was overweight. Just one lady kept expressing I could only consider 50 lbs, even though I advised her I used to be joyful to pay overage fees. This other female wasn't also helpful. Nevertheless, Nina Kong went certainly out of her solution to help me… calling for facts, seeking points up…she even helped me go the bag to a safe location though I went via it to see if I could rearrange and pull some bodyweight out.
I subsequent realized that there was no Obligation Absolutely free on board. Irrespective of being informed from the flight attendant that Responsibility No cost had been discontinued 18 months before, I are aware that we obtained products past March.
Just two months ago I'd a flight from albany Big apple to turtle Seaside with end in Charlotte we landed 1 hour twenty minutes later on we hook up for the terminal I had two several hours lay about I operate from a person end to another to my gate the airplane remains to be connected but the person stated I needed to head to customers service they inform me there isnt any rooms nascar is in city needed to camp out I the airport till morning she said they must have delayed that flight meals courts are closed I nevertheless experienced time and energy to get on but she walked away I don’t Consider I'll fly American any more we however had time
We have been on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/fourteen/sixteen & The flight was struggling to land in Roatan and diverted to Belize. I'm common sufficient with traveling to be aware of the Captain created the suitable connect with and the diversion was temperature similar. Upon landing in Belize we were educated via the Captain there was a Read Full Article warning light on an engine that necessary to be resolved, the component was accessible in Belize. The end result was a transparent mechanical delay. We deplaned and ended up advised we'd get meals and consume. Right after greater than an hour we had not been fed and also a little bit afterwards we got a sandwich and bottled h2o and after that instructed we could board.
I am sorry to express that our working experience in the AA counter in Newark was lower than stellar – Of the two buyer service reps within the counter aiding travellers checking in, one particular committed her time for you to ONLY Top notch passengers, and the opposite girl appeared to do as very little as feasible – too busy worrying about what Every person else was performing – all except what she may very well be carrying out! As the road grew longer, the much less fascinated she grew to become, and her attitude was horrific – It took us significantly less time and energy to get for the Airport than it did standing in line to check in! (around an hour with only 4 people today before us). By the time we stepped up towards the counter – a fresh agent obtained on board – we had to “relaxed ourselves down†– you are able to consider how the other forty or so folks began to really feel at the rear of us! When you constantly attempt to inform us, you “care†about the passenger, and this particular person could use a bit of attitude adjustment – or come across her another place!
Experienced an online reservation established to go and when seeking to submit it told me to start out in excess of – I named a representative instantly and stated they might see the value I was quoted but when refreshed when up $120 – Tough to think that they might not stand by what they may see on-line – I wound up needing to shell out the additional $120 due to the fact I wanted those exact flights – once more not easy to think they'd not stand beside the web rate – incredibly high-priced
The website won't perform. Whichever tab I choose on the internet site doesn’t perform. I desired to Verify the position of my flight And perhaps reserve Yet another one but very little operates.